From homeschooling children to finding a work-life balance, we are experiencing an unprecedented set of challenges for the modern workforce. Since the COVID crisis hit
Effective strategy-to-execution is essential for any organization’s success. Strategy-to-execution is the bridge between a superb strategy and a great organization and breaks down the strategy
Constructing Business Capabilities Welcome to this series on Constructing Business Capabilities and how they can support the success of your business. You can read the
Adaptability and change are core ingredients to organizational success. To put it bluntly, if you can’t change and change rapidly, you can’t survive. (At least
Although often desperately needed, business transformation is a daunting and messy process. Even with the best intentions, companies try to implement organization-wide change but encounter
[Updated April 6th, 2021] A few months ago, I completed a round of in-depth research on the current state of business architecture practices. One of
Like most, the insurance industry has been blindsided by the speed at which customers’ expectations have evolved. Insurers have relied on legacy technologies for decades,
One of the keys to successful business transformation is whether teams and employees can unlock the full potential of processes and tools. When it comes
Does your organization actively measure and report on your customer experience (CX)? Or is your customer experience a vague catchphrase, like “This initiative is critical
To successfully transform your organization digitally, you must have a clear understanding of both strategy execution and strategy implementation. Often organizations will confuse Strategy Execution – the
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