Years ago when I was a Case Manager at the Tennessee Department of Human Services, I encountered a problem while determining a customer’s eligibility for benefits.
The last time you bought health insurance, financial services, a driver’s license, internet/mobile phone services, or for that matter any service, did you feel like
Throughout our SAFE Return to Work series, we’ve discussed the many business challenges raised by the COVID-19 pandemic. One of the most top of mind
Successfully leading an organization today requires an effective strategy execution framework. Like a tomato plant needs a frame to grow and bear fruit, your organization requires
One of the critical factors in your business transformation success is whether your people can unlock the potential allowed by your business processes and your technology. Regardless
A few months ago I completed a round of in-depth research on the current state of business architecture practices. One of the areas I looked
Should capabilities be best represented as nouns or verb-nouns? The Business Architecture Guild argues that business capabilities are best represented as nouns. I disagree. Capabilities are best
Have you ever seen a Frank Lloyd Wright house? His homes are world famous masterpieces –with eight of them now inscribed as UNESCO world heritage
The first question I usually ask my business architect clients is “why do you want to be a business architect?” I think it is particularly
Business architects will operate more as internal consultants than architects. The traditional idea of creating a global reference architecture as a driving force will give
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